Your Privacy, Our Priority: Vitality & Glow Spain
At Vitality & Glow Spain, we are deeply committed to protecting your privacy and handling your personal data with the utmost care and transparency. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you visit our website or interact with our services.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Personal Identifiable Information (PII): This includes your name, email address, shipping address, billing address, phone number, and payment information when you make a purchase or create an account.
- Non-Personal Identifiable Information: This covers data like your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site. This information is collected automatically through cookies and similar technologies.
- Usage Data: Information on how you interact with our website, products, and services, such as product views, wish list additions, and search queries.
- Communication Data: Records of your correspondence with us, including emails, chat interactions, and customer service calls.
How We Use Your Information
Your information is crucial for us to operate effectively and enhance your experience. We use it for:
- Order Fulfillment: Processing your purchases, managing shipments, and handling returns.
- Account Management: Creating and maintaining your user account, enabling you to track orders and view your purchase history.
- Customer Support: Responding to your inquiries, providing assistance, and resolving issues.
- Personalization: Tailoring your shopping experience, recommending products based on your preferences, and showing relevant content.
- Marketing & Promotions: Sending you updates about new products, special offers, and promotions that we believe might interest you (you can opt-out at any time).
- Website Improvement: Analyzing website traffic and user behavior to improve our site's functionality, design, and content.
- Security & Fraud Prevention: Protecting our website and customers from fraudulent activities and ensuring the security of your data.
- Legal Compliance: Adhering to applicable laws, regulations, and legal processes.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties without your consent, except in the following circumstances:
- Service Providers: We share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, shipping companies, marketing platforms). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Your Rights and Choices
You have several rights regarding your personal data:
- Access & Correction: You can request access to the personal data we hold about you and ask for corrections to any inaccuracies.
- Deletion: You have the right to request the deletion of your personal data, subject to certain legal obligations.
- Objection & Restriction: You can object to the processing of your personal data or request restrictions on its use.
- Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
- Marketing Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details provided in the contact section of our website (Contact Us).
Security Measures & Cookie Policy
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:
- Encryption: All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
- Access Control: We restrict access to your personal data to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
- Regular Audits: Our systems are regularly scanned for security vulnerabilities to ensure the highest level of protection.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our audience is coming from. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
- Essential Cookies: Necessary for the website to function properly, enabling core functionalities like security, network management, and accessibility.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
- Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize our content for you, greet you by name, and remember your preferences.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, if you disable cookies, some of our services may not function properly. For more detailed information, please refer to our dedicated Cookie Policy page.
Third-Party Links & Policy Updates
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We encourage you to review the privacy policies of any third-party websites you visit to understand their data collection and usage practices.
Changes to Our Privacy Policy
Vitality & Glow Spain reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to periodically review this page for the latest information on our privacy practices.
Your continued use of our website and services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Last Updated: October 26, 2023
Contacting Us
If you have any questions regarding this privacy policy, you may contact us using the information below:
Get in Touch